Help Center

Lusso Leather is widely recognized as a reputable and trusted brand. We have a strong online presence, positive customer reviews, and a dedication to delivering high-quality leather products.

Lusso Leather is known for our premium quality leather jackets. We are dedicated to producing stylish and durable leather outerwear that combines craftsmanship and authenticity. Since these are handmade jackets, you have the ability to customize them to your heart's desire.

Lusso Leather is proudly based in Canada, with our headquarters located in the Greater Toronto Area.

Yes, all Lusso Leather jackets are crafted from real full grain leather. We use high-quality leather materials to ensure the authenticity and longevity of our products. You can actually choose the leather type based on your budget if you choose to customize your jacket.

Lusso Leather uses various types of leather, including Cowhide, Sheepskin, Lambskin, Goatskin, Horsehide and Deerskin to craft our jackets. Each type of leather offers unique characteristics and aesthetics.

Lusso Leather jackets are considered an investment in both quality and style. While they may not be the cheapest option, they offer excellent value for the craftsmanship and materials used.

Lusso Leather primarily operates online, but you can come by appointment to see and feel the leather or get fitted. Please call or email us to set up a time.

Lusso Leather offers a wide range of leather jacket styles, including classic biker jackets, bomber jackets, trench coats, shearling jackets and more. We also provide custom design options for those seeking unique styles.

The cost of Lusso Leather jackets can vary based on factors such as the type of leather, design complexity, and customizations. Current pricing and options can be found on our website.

Lusso Leather stands behind the quality of our products and offers warranties against manufacturing defects. Specific warranty information can be found on our website.

Lusso Leather occasionally offers special collections and limited edition jackets featuring unique designs or collaborations. Stay tuned to our website for updates on these exclusive releases.

Yes, at Lusso Leather, we offer the option for customers to create custom-made leather jackets. You can choose the type of leather, color, and design to suit your preferences.

Our customization process involves selecting the type of leather, color, hardware, and design modifications to create a personalized jacket. Our design team works closely with customers to bring their vision to life.

Absolutely! We welcome customers to share their design ideas or inspiration with our team to create a custom jacket that reflects their unique style.

The cost of a custom jacket can vary based on your design choices and preferences. Please contact us over email or phone to get a quote. Email: info@lussoleather.com

The turnaround time for custom jackets depends on factors such as design complexity and current order volumes. We strive to complete orders as efficiently as possible while maintaining our high standards of craftsmanship. Typically it's around 4-8 weeks.

Yes, our customization process often includes providing customers with a design mockup to ensure their vision is accurately represented before production begins.

Lusso Leather does not charge fees for requesting information about custom orders, receiving price quotations, or discussing customization options. We are here to assist you in creating your ideal product.

The cost of a custom jacket varies depending on the design, materials, and features you choose. Our customer support team can provide you with a personalized quote based on your preferences.

Yes, at Lusso Leather, we offer customization for various types of jackets. You can provide us with details such as style, size, color, and more to create a jacket tailored to your liking.

Absolutely, we offer a selection of high-quality leather types for custom-made jackets. You can choose the one that suits your style and preferences.

Ordering a custom jacket from Lusso Leather involves a simple process. You can contact our customer support team to discuss your requirements, receive a quote, and finalize the design before production begins. Or you can fill out our custom jacket form.

While our specialty is leather, we primarily focus on customizing leather jackets. However, we may occasionally consider other fabrics for special custom projects.

We understand your concerns. To address sizing, design, and quality worries, we provide detailed design consultations, size guidance, and ensure a thorough review process before crafting your custom jacket. We aim to make your purchase a confident and satisfying experience.

The delivery time for a Lusso Leather jacket can vary depending on factors such as availability and your location. Items tagged "Prime Delivery" can be shipped within 1-2 business days. Most jackets are handmade to order, so we do ask for about 3-4 weeks to make it.

A regular order at Lusso Leather refers to purchasing a product that is readily available in our inventory and can be shipped to you without any additional waiting time.

Pre-orders are a way for customers to reserve an item before it becomes available for general purchase. This allows you to secure your desired product in advance, and we'll ship it to you as soon as it's ready.

Lusso Leather predominantly offers made-to-order jackets. We craft each jacket individually based on the customer's preferences and specifications to ensure a personalized and unique product. We do carry our best sellers in stock, so those can be shipped out within 1-2 business days.

Once an order has been placed and confirmed, changes or cancellations may be possible, but we recommend reaching out to our customer support team as soon as possible to discuss your specific situation.

You can easily track your order by logging into your Lusso Leather account or using the tracking information provided in the shipping confirmation email.

Lusso Leather accepts various forms of payment, including credit cards, debit cards, and PayPal. We also provide financing options with Sezzle and Klarna. We aim to provide convenient options for our customers.

If your payment is declined, it could be due to various reasons such as insufficient funds or security checks. We recommend contacting your payment provider or reaching out to our customer support for assistance.

We may request verification of customer details for order security purposes. This helps us ensure the safety of your transaction and prevent unauthorized use of your information.

Wondering about the right jacket size? No problem. Check our size chart for guidance on choosing the perfect fit. You can also try our sizing app — just click the "What's my Size" button. We're confident you'll find the ideal size to suit you.

Yes, we offer big and tall sizes to accommodate everyone. You'll find the size that suits you best, no matter your body type.

If our standard sizes don't suit you, we can make a custom-fitted jacket just for you. Select "Custom Size" as your size instead of small, medium, etc., and place the order. We will then email you and walk you through the process of taking your measurements.

Measuring yourself is easy. Follow our simple guide on our website to ensure accurate measurements. You'll have no trouble getting your measurements right with our step-by-step instructions.

Certainly, we can use the measurements from your well-fitting jacket to create your new one. Just provide us with those measurements during the ordering process. We'll make sure your new jacket matches the fit you love.

If you're unsure about taking measurements, don't worry. Our team is here to assist you. Feel free to contact us for help. We're committed to making sure you have a smooth and enjoyable experience.

In the rare event that your custom-sized jacket doesn't fit as expected, please get in touch with us, and we'll work together to make it right. Your satisfaction is our priority, and we'll make any necessary adjustments to ensure you're happy with your purchase.

Proper care for your Lusso Leather jacket involves keeping it away from direct sunlight and moisture, as well as regularly conditioning the leather. Detailed care instructions are provided with our jackets.

To clean your leather garment, use a damp cloth or sponge with mild soap. Gently wipe away any dirt or stains, then let it air dry. Avoid using harsh chemicals or submerging it in water.

For proper storage, hang your leather garment in a cool, dry place, away from direct sunlight and heat sources. Use padded hangers to maintain its shape, and allow it to breathe by covering it with a breathable garment bag.

Wearing a leather jacket in light rain is generally okay. However, if it's heavy rain, it's best to wear a waterproof jacket instead to protect your leather garment from water damage. If it does get wet, let it air dry naturally and avoid heat sources like heaters or hairdryers.

Condition your leather periodically with a leather conditioner to keep it supple and prevent it from drying out. Avoid prolonged exposure to sunlight, as it can fade the color. Additionally, store it away from sharp objects to prevent scratches.

Yes, Lusso Leather provides international shipping to reach customers worldwide, allowing leather enthusiasts from all corners of the globe to enjoy our products.

The delivery time for your order varies depending on your location. Typically, it takes 2-7 business days. You'll receive more precise delivery information during the checkout process.

We ship to many countries worldwide. You can check if we ship to your country during the checkout process by entering your address.

Free shipping covers the cost of delivering your order to your address. Customs, taxes, and duties, if applicable, may be separate and are the responsibility of the recipient. Customers from Canada and the US do not get charged customs and taxes.

Yes, we can ship to APO or PO Box addresses. Just provide the necessary details during checkout.

To track your shipment, use the tracking number provided in your shipping confirmation email. You can enter this number on our website to check the status of your delivery.

If you need to change the shipping address after placing your order, please contact our customer support as soon as possible. We'll do our best to assist you.

Custom-made orders may take a bit longer to deliver, typically around 6 weeks. This time frame allows for the creation of a unique garment tailored to your specifications.

Made-to-measure orders have their own production timeline — typically around 6-8 weeks.

We understand your desire for a specific delivery date, but at the moment we can't guarantee exact delivery dates. However, we strive to deliver your order as quickly as possible within our estimated timeframes.

Lusso Leather has a return policy that allows customers to return or exchange products within 30 days if they are not satisfied with their purchase. Specific terms can be found on our returns page.

If you get a faulty item, don't worry. Contact our customer support right away, and we'll make things right for you.

To return a jacket, just get in touch with our customer support team. They'll walk you through the steps, and it's a hassle-free process.

You can definitely return a jacket if it's not what you expected or doesn't fit perfectly. We want you to love what you wear.

The time for a replacement jacket can vary, but we'll work swiftly to get it to you as soon as possible. Your satisfaction is important to us.

If you'd like to exchange a regular jacket for a different style, no problem. Contact our customer support, and they'll assist with the exchange.

For custom orders, if you need adjustments, we're here to help. Contact us, and we'll discuss alterations to ensure a perfect fit.

Custom orders are not refundable, but they can be returned to be altered and adjusted. Remakes can be discussed if needed.

If you meet the criteria, you could be eligible for a refund. Our customer support team will guide you through the process and provide all the details you need.